Terms &
Service

Agreement to Terms

By accessing or using the OWNTHUM AI platform, website, APIs, autonomous agent infrastructure, or any associated services (collectively, the "Service"), you confirm that you are at least 18 years of age, that you have read, understood, and agree to be bound by these Terms of Service, and that you have the legal authority to enter into this agreement on behalf of yourself or the organisation you represent.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity and its affiliates to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept the Terms and may not use the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By clicking "I Agree," signing up for an account, or otherwise accessing or using the Service, you agree to be bound by these Terms. OWNTHUM AI reserves the right to change or modify these Terms at any time and in our sole discretion. By continuing to access or use the Service, you confirm your acceptance of the revised Terms.

Definitions

For the purposes of these Terms of Service, the following definitions apply throughout this document:

• "OWNTHUM AI" refers to the company OWNTHUM AI, its subsidiaries, affiliates, directors, employees, agents, contractors, service providers, and licensors.
• "Platform" means the OWNTHUM AI web application, APIs, autonomous agent orchestration system, dashboard, and all associated software, tools, and services.
• "Account" means a unique account created for you to access our Service or parts of our Service.
• "AI Agent" means any autonomous artificial intelligence workflow, pipeline, or bot deployed, configured, or orchestrated through the OWNTHUM AI platform.
• "Content" means text, data, files, documents, images, audio, video, or any other material input into, processed by, or output from the Service.
• "Customer Data" means any data, content, or information submitted by you or your authorised users to the Service.
• "Subscription" means the recurring billing arrangement governing your access to the Service as described in our pricing documentation.
• "Authorised Users" means your employees, agents, and contractors who are permitted to use the Service under your Account.
• "Third-Party Services" means external platforms, APIs, or tools integrated with or accessible through the OWNTHUM AI platform, including but not limited to OpenAI, Anthropic, Google Cloud, Slack, HubSpot, Shopify, and Stripe.
• "Force Majeure Event" means any event beyond the reasonable control of OWNTHUM AI, including acts of God, war, pandemics, fires, floods, or strikes.

Our Services

OWNTHUM AI provides an enterprise-grade autonomous AI orchestration platform that enables businesses to build, deploy, and manage AI agents, automated workflows, and intelligent pipelines. Our services include, but are not limited to:

• Design, development, and deployment of custom autonomous AI agents tailored to your specific business workflows.
• Enterprise Retrieval-Augmented Generation (RAG) knowledge systems, intelligent document processing pipelines, and vector database infrastructure.
• AI-powered Sales Development Representative (SDR) automation, lead qualification, CRM enrichment, and outbound communication workflows.
• Autonomous customer support systems including multi-channel inbox management, ticket routing, sentiment analysis, and self-correcting response generation.
• Financial, legal, and compliance analytics pipelines with AI-driven document review, extraction, classification, and summarisation.
• E-commerce automation integrations with platforms such as Shopify and Stripe, including inventory management and order processing.
• AI strategy consulting, live prototype demonstrations, and bespoke implementation services.
• API access, webhook infrastructure, and programmatic interfaces for building custom integrations with your existing technology stack.
• Training, onboarding, and ongoing technical support for your team's adoption of the OWNTHUM AI platform.

OWNTHUM AI reserves the right to modify, suspend, or discontinue any part of the Service at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

User Accounts & Registration

To access certain features of the Service, you must register for an Account. When you create an Account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your Account.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your Account at help@owntum.com.

• You are solely responsible for all activity that occurs on your Account, whether or not you authorised that activity.
• You must maintain the confidentiality of your account credentials and must not share access with unauthorised third parties.
• OWNTHUM AI will not be liable for any loss or damage arising from your failure to safeguard your Account credentials.
• You may not create accounts for the purpose of abuse, spam, or circumventing account restrictions or suspensions.
• Each individual user must have their own Account — sharing credentials between multiple users is strictly prohibited.
• You may not create more than one Account per individual without prior written consent from OWNTHUM AI.
• You agree to immediately notify OWNTHUM AI of any unauthorised use of your Account or any other breach of security.

OWNTHUM AI reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion. We reserve the right to require that you re-verify your identity or contact information at any time as a condition of continued use of the Service.

Acceptable Use Policy

You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Service. The following activities are strictly prohibited:

• Using the Service to generate, transmit, or store any content that is illegal, fraudulent, defamatory, obscene, harmful, threatening, abusive, harassing, hateful, or otherwise objectionable.
• Using the Service to violate any applicable local, national, or international law or regulation, including data protection laws, export control laws, and anti-money laundering regulations.
• Attempting to gain unauthorised access to any part of the Service, other accounts, computer systems, or networks through hacking, password mining, social engineering, or any other means.
• Introducing any viruses, Trojan horses, worms, logic bombs, keystroke loggers, spyware, or any other malicious code designed to adversely affect the operation of any computer software or hardware.
• Using the Service to send unsolicited commercial communications (spam), engage in any form of phishing, or conduct mass-distribution of communications without prior consent.
• Using the Service to develop competing products or services, or to benchmark the Service against a competitor's product without our prior written consent.
• Attempting to reverse engineer, disassemble, decompile, decrypt, or otherwise attempt to derive the source code or algorithms underlying the Service.
• Using automated scripts, bots, or scrapers to collect information from or interact with the Service in a manner that creates an unreasonable burden on our infrastructure.
• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity, including OWNTHUM AI employees or representatives.
• Using the Service to process or store data in violation of applicable privacy laws, including collecting personal data without proper legal basis or consent.

Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of OWNTHUM AI and its licensors. The Service is protected by copyright, trademark, and other laws of both India and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of OWNTHUM AI.

Your Content: You retain all ownership rights to the Customer Data you submit to the Service. By submitting Customer Data to the Service, you grant OWNTHUM AI a worldwide, royalty-free, non-exclusive, sublicensable licence to use, reproduce, process, adapt, modify, publish, transmit, display, and distribute your Customer Data solely as required to provide and improve the Service to you.

AI Outputs: Subject to your compliance with these Terms, and subject to any restrictions imposed by applicable law or the terms of underlying AI model providers, OWNTHUM AI assigns to you all right, title, and interest in any outputs generated by the AI agents specifically on your behalf. However, OWNTHUM AI makes no representations or warranties regarding the uniqueness, originality, or non-infringement of AI-generated outputs.

• You may not copy, modify, distribute, sell, or lease any part of the Service or included software without prior written consent.
• You may not reverse-engineer or attempt to extract the source code, model weights, or proprietary algorithms of the Service.
• All feedback, suggestions, and ideas you provide to us about the Service may be used by OWNTHUM AI without restriction or compensation to you.
• OWNTHUM AI retains all rights in the platform's underlying architecture, model orchestration logic, and proprietary agent frameworks.

If you believe your intellectual property rights have been violated, please contact us at help@owntum.com with a detailed description of the alleged infringement.

AI-Generated Content

The OWNTHUM AI platform leverages large language models (LLMs), generative AI models, and other AI technologies to generate content, insights, recommendations, classifications, and automated actions. The nature of AI technology means that outputs are probabilistic and inherently variable. You acknowledge and agree to the following:

• No Guarantee of Accuracy: AI-generated content may contain errors, inaccuracies, hallucinations, outdated information, or factual mistakes. You are solely responsible for reviewing, validating, and verifying any AI-generated output before relying on it for any business or personal purpose.
• Not Professional Advice: AI-generated content does not constitute legal, financial, medical, regulatory, or any other form of professional advice. You should always consult a qualified professional for advice specific to your situation.
• Compliance Responsibility: You are solely responsible for ensuring that your use of AI-generated content complies with all applicable laws, regulations, and third-party rights, including copyright, privacy, and consumer protection laws.
• Model Limitations: AI models may reflect biases present in their training data. OWNTHUM AI takes steps to mitigate known biases but cannot guarantee that outputs will be free from bias, discrimination, or inappropriate content in all circumstances.
• Autonomous Actions: If you configure AI agents to take autonomous actions (such as sending emails, making API calls, or modifying records), you bear full responsibility for the consequences of those actions. OWNTHUM AI strongly recommends implementing human-in-the-loop review for high-stakes automated workflows.
• Content Ownership: You own the output generated by AI agents acting on your instructions, subject to the terms of underlying model providers and applicable law.

OWNTHUM AI continuously improves its AI systems, models, and orchestration frameworks. As a result, outputs from the same input prompt may vary over time as models are updated or replaced. This variability is an inherent and expected characteristic of AI technology and does not constitute a defect in the Service.

Data & Privacy

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, describes in detail how we collect, use, process, store, and disclose information about you when you use the Service. By using the Service, you consent to the collection and use of information in accordance with our Privacy Policy.

Customer Data Ownership: You own all Customer Data you submit to the Service. OWNTHUM AI will not access, use, or share your Customer Data except as necessary to provide the Service, as described in our Privacy Policy, or as required by applicable law.

Data Security: OWNTHUM AI implements industry-standard technical and organisational security measures to protect your Customer Data, including AES-256 encryption in transit and at rest, role-based access controls, audit logging, and regular third-party security assessments. However, no method of transmission over the internet is 100% secure, and OWNTHUM AI cannot guarantee absolute security of your data.

Data Retention: We retain Customer Data for as long as your Account is active or as needed to provide you with the Service. Following Account termination, Customer Data is retained for a period of 30 days to allow for data export, after which it is permanently and securely deleted, subject to any legal obligations requiring longer retention.

• We do not sell, rent, or trade your personal data or Customer Data to third parties for their commercial purposes.
• We do not use your Customer Data to train our foundational AI models without your explicit, informed, written consent.
• You may request a portable copy of your personal data at any time in compliance with applicable data protection laws.
• We comply with applicable data protection regulations including the Indian Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDPA), and where applicable, the EU General Data Protection Regulation (GDPR).
• Customer Data is processed and stored in secure cloud infrastructure with data residency options available for Enterprise customers upon request.

Payment & Subscriptions

Access to certain features and tiers of the Service requires payment of fees as described on our pricing page. By subscribing to a paid plan, you agree to pay all applicable fees in accordance with the pricing and payment terms in effect at the time of your subscription initiation or renewal.

Billing Cycle: Subscription fees are billed in advance on a monthly or annual basis, depending on the billing interval you select. Your subscription will automatically renew at the end of each billing cycle at the then-current subscription price unless you cancel before the renewal date. OWNTHUM AI will send a renewal reminder at least 7 days before your annual subscription renews.

Payment Methods: We accept major credit cards (Visa, Mastercard, American Express), debit cards, UPI, and bank transfers. All payment processing is handled securely by our PCI-DSS Level 1 compliant payment processor. By providing your payment information, you authorise OWNTHUM AI to charge all applicable fees to that payment method.

• All fees are quoted exclusive of applicable taxes (such as GST), which shall be added to invoices where required by applicable law.
• OWNTHUM AI reserves the right to change subscription pricing with at least 30 days' prior written notice to existing subscribers.
• Failure to pay fees on time may result in suspension of your Account after a 7-day grace period, followed by termination after a further 14 days if payment remains outstanding.
• Disputed charges must be raised in writing within 30 days of the invoice date by contacting help@owntum.com.
• OWNTHUM AI does not store complete payment card numbers; all sensitive card data is tokenised and handled exclusively by our payment processor.

Overages: Certain usage metrics (such as API calls per month, AI agent execution minutes, or data storage volume) may be subject to plan-specific usage caps. Usage beyond your plan's included limits will be billed at the applicable overage rates. OWNTHUM AI will notify you when you reach 80% and 100% of your plan's included usage limits.

Refund Policy

OWNTHUM AI is committed to customer satisfaction. Our refund policy is structured to be fair while reflecting the costs incurred in providing the Service:

• Monthly Subscriptions: Monthly subscription fees are non-refundable. If you cancel your monthly subscription, you will retain access to the Service until the end of your current paid billing period. No partial-month refunds are issued.
• Annual Subscriptions — New Purchases: If you are not satisfied with the Service, you may request a full refund within 14 days of your initial annual subscription purchase.
• Annual Subscriptions — Renewals: For auto-renewed annual subscriptions, you may request a refund of the renewal fee within 7 days of the renewal date if you notify us that you had intended to cancel before renewal.
• Custom & Enterprise Plans: Refund terms for custom enterprise agreements are exclusively governed by the specific written agreement between OWNTHUM AI and the enterprise customer.
• One-Time Professional Services: Fees for one-time consulting engagements, custom AI agent development, or implementation services are non-refundable once work has commenced unless OWNTHUM AI has materially failed to deliver the agreed deliverables.
• Service Credit for Platform Failures: In the event of a significant and sustained Service failure directly attributable to OWNTHUM AI, eligible subscribers may apply for a service credit as outlined in the SLA section.

To request a refund, please contact us at help@owntum.com within the applicable refund window, providing your account email, subscription ID, invoice number, and the reason for your refund request. OWNTHUM AI will process eligible refund requests within 10 business days.

Third-Party Integrations

The OWNTHUM AI platform integrates with a wide variety of Third-Party Services to extend and enhance its functionality. These integrations may include AI model providers (such as OpenAI, Anthropic, Google DeepMind, and Mistral), CRM platforms (such as HubSpot, Salesforce, and Zoho), communication tools (such as Slack, Microsoft Teams, and Gmail), e-commerce platforms (such as Shopify and WooCommerce), payment processors (such as Stripe and Razorpay), and cloud infrastructure providers (such as Google Cloud, AWS, and Azure).

By enabling Third-Party Service integrations within your OWNTHUM AI Account, you expressly agree to the following:

• Your use of any Third-Party Service is governed exclusively by that third party's own terms of service, privacy policy, and usage restrictions, and not by these Terms.
• OWNTHUM AI is not responsible for and makes no warranty regarding the availability, accuracy, security, reliability, or performance of any Third-Party Service.
• OWNTHUM AI does not endorse and is not responsible for any content, data, products, claims, or services made available through or by Third-Party Services.
• You are solely responsible for ensuring that your use of Third-Party Services via the OWNTHUM AI platform complies with applicable third-party terms of service, API usage policies, and all applicable laws.
• OWNTHUM AI may be required to suspend or disable specific Third-Party Service integrations at any time without notice if required by the third-party provider, by law, or to protect the security and integrity of the Service.
• Costs associated with your use of Third-Party Services (such as OpenAI API token costs) are your sole responsibility unless expressly included in your OWNTHUM AI subscription plan.

Uptime & Service Level Agreement (SLA)

OWNTHUM AI is committed to providing a highly available, performant, and reliable platform. For Enterprise plan subscribers, we offer the following Service Level commitments:

• Target Uptime: 99.5% monthly uptime for core platform services, excluding scheduled maintenance windows, Force Majeure Events, and service degradations caused by Customer actions or Third-Party Service failures.
• Scheduled Maintenance: OWNTHUM AI will provide at least 48 hours' advance notice of planned maintenance windows via email and in-platform notification.
• Incident Response — P1 (Critical): Incidents causing complete unavailability of core services will be acknowledged within 1 hour of detection.
• Incident Response — P2 (Major): Incidents causing significant degradation of core service functionality will be acknowledged within 4 hours.
• Incident Response — P3 (Minor): Incidents causing partial or minor service degradation will be acknowledged within 1 business day.

Service Credits: In the event that OWNTHUM AI fails to meet the above uptime commitment in a given calendar month, eligible Enterprise customers may request a service credit calculated as follows:

• Monthly uptime between 99.0% and 99.5%: Credit of 10% of the monthly fee.
• Monthly uptime between 95.0% and 99.0%: Credit of 25% of the monthly fee.
• Monthly uptime below 95.0%: Credit of 50% of the monthly fee.

Service credits are the sole and exclusive remedy for SLA failures and are not redeemable for cash. Credits must be requested within 30 days of the end of the affected month.

Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OWNTHUM AI AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, OWNTHUM AI DOES NOT REPRESENT OR WARRANT THAT:

• The Service will function uninterrupted, free of errors, securely, or be available at any particular time or geographic location.
• Any errors, defects, or failures in the Service will be corrected within any specific timeframe.
• The Service is free of viruses, harmful components, or other elements that may cause damage to your hardware, software, or data.
• The results obtained from using the Service will meet your requirements, be accurate, reliable, or complete.
• AI-generated outputs will be accurate, current, complete, reliable, or suitable for any particular commercial purpose.
• The Service will be compatible with all hardware configurations, operating systems, browsers, or third-party software.
• Any information or content obtained through the Service will be accurate, current, or free of errors.

Some jurisdictions do not allow the exclusion of certain warranties. In such cases, OWNTHUM AI's warranties will be limited to the minimum extent required by applicable law.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OWNTHUM AI, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY. THIS LIMITATION APPLIES TO DAMAGES ARISING FROM:

• Loss of profits, revenue, business, goodwill, anticipated savings, or any other commercial losses.
• Loss, corruption, or unauthorised disclosure of Customer Data or other data.
• Your use of or inability to use the Service for any reason.
• Any unauthorised access to or use of our servers or any personal information stored therein.
• Any interruption, cessation, or failure of the Service, including scheduled or unscheduled maintenance.
• Any errors, omissions, inaccuracies, hallucinations, or other defects in AI-generated content or outputs.
• Actions taken by autonomous AI agents configured, authorised, or deployed through your Account.
• Any Third-Party Service integration failures, changes, or deprecations.

OWNTHUM AI's total aggregate liability to you for all claims of any nature arising out of or related to these Terms or your use of the Service shall in no event exceed the greater of: (a) the total fees actually paid by you to OWNTHUM AI in the twelve (12) calendar months immediately preceding the date the claim arose, or (b) INR 10,000 (Indian Rupees Ten Thousand Only).

Indemnification

You agree to defend, indemnify, and hold harmless OWNTHUM AI, its parent company, subsidiaries, affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from and against any and all claims, demands, liabilities, damages, losses, judgments, awards, costs, expenses, and fees (including reasonable legal and attorneys' fees) arising out of or relating to:

• Your violation or alleged violation of any provision of these Terms of Service.
• Your use or misuse of the Service, including any AI agent actions taken under your Account.
• Customer Data you submit to or process through the Service, including third-party claims that such data infringes or violates any intellectual property, privacy, or other rights.
• Autonomous AI agent workflows configured, deployed, or authorised by you, including any automated actions or communications sent on your behalf.
• Your violation of any applicable law, statute, regulation, rule, or order, including data protection and privacy laws.
• Any dispute, claim, or demand between you and a third party arising from or related to your use of the Service.
• Any misrepresentation made by you to OWNTHUM AI or to any third party in connection with the Service.

OWNTHUM AI will provide you with prompt written notice of any claim, suit, or proceeding for which indemnification is sought. You will assume control of the defence and settlement of any such claim at your own expense, provided that OWNTHUM AI has the right to participate in the defence using legal counsel of its own choosing. You may not settle any such claim in a manner that imposes any obligation on, or admits fault on the part of, any OWNTHUM AI party without our prior written consent.

Termination

We may terminate or suspend your Account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if we reasonably believe that you have breached these Terms, violated our Acceptable Use Policy, engaged in fraudulent or illegal activity, or if continued provision of the Service creates a legal, regulatory, or security risk.

Termination by You: You may terminate your Account and subscription at any time by contacting us at help@owntum.com or by using the Account cancellation feature within your platform settings. Upon cancellation of a paid subscription, your access will continue until the end of the current paid billing period.

Effect of Termination: Upon termination or expiry of your Account for any reason:

• All licences and rights granted to you under these Terms will immediately and automatically terminate.
• All running AI agents, scheduled workflows, and automated pipelines associated with your Account will be immediately stopped and deactivated.
• Access to your OWNTHUM AI dashboard, APIs, and all related services will be revoked immediately.
• Your Customer Data will be retained in our systems for 30 days after the effective termination date to allow you to export your data. After this period, your Customer Data will be permanently and securely deleted from all production systems.
• You may request an export of your Customer Data in a standard format at any time during the 30-day post-termination retention period by contacting help@owntum.com.
• All outstanding, accrued, or unpaid payment obligations shall survive termination and remain immediately due and payable.
• Provisions of these Terms that, by their nature, should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law — shall survive.

Governing Law

These Terms shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, without giving effect to any principles of conflicts of law that would require or permit the application of the laws of any other jurisdiction. The courts of competent jurisdiction located in Mumbai, Maharashtra, India shall have exclusive jurisdiction to hear and determine any disputes arising from or in connection with these Terms or your use of the Service.

If you are accessing the Service from outside India, you do so entirely at your own risk, and you are solely responsible for compliance with all applicable local laws, regulations, and restrictions. OWNTHUM AI makes no representation that the Service is lawful, appropriate, or available for use in any jurisdiction outside India.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms. You agree that any claim or cause of action arising out of or related to your use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred, to the maximum extent permitted by applicable law.

Dispute Resolution

OWNTHUM AI is committed to resolving customer complaints efficiently, fairly, and with minimal formality. We strongly encourage you to contact us first before initiating any formal dispute resolution process.

Step 1 — Informal Resolution: Before filing any formal claim against OWNTHUM AI, you agree to first attempt to resolve the dispute informally by sending a written description of the dispute to help@owntum.com, including your Account details, a detailed description of the issue, and the specific remedy you are seeking. OWNTHUM AI will attempt to resolve the dispute within 30 days of receiving your notice.

Step 2 — Binding Arbitration: Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, that cannot be resolved informally shall be finally and exclusively resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted by a sole arbitrator appointed by mutual written agreement of the parties. The seat and venue of the arbitration shall be Mumbai, Maharashtra, India. The language of the arbitration proceedings shall be English.

Class Action Waiver: YOU AND OWNTHUM AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION. Further, unless both you and OWNTHUM AI agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not preside over any form of a class or collective proceeding.

Exception for Injunctive Relief: Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in Mumbai, Maharashtra, India, to prevent the actual or threatened infringement, misappropriation, or violation of a party's Intellectual Property Rights, confidential information, or data.

Changes to Terms

OWNTHUM AI reserves the right, at our sole discretion, to modify, amend, or replace these Terms of Service at any time. We will make commercially reasonable efforts to provide advance notice of any material changes to these Terms:

• For material changes (such as changes to payment terms, liability limitations, or dispute resolution procedures), we will provide at least 14 days' prior notice via email to the address associated with your Account and via a prominent in-platform notification.
• For non-material changes (such as minor clarifications or corrections), we will update the "Last Updated" date on this page and may provide additional notice at our discretion.
• For changes required by law or regulation, we may provide shorter notice where necessary to comply with legal requirements.

We encourage you to periodically review this page for the most current version of our Terms. The most recent version of these Terms will always be accessible at owntum.com/terms. By continuing to access or use the Service after any revised Terms become effective, you are deemed to have accepted and agreed to be bound by those revised Terms in their entirety.

These Terms supersede all prior agreements, representations, warranties, and understandings between you and OWNTHUM AI with respect to the subject matter hereof, and constitute the entire agreement between the parties with respect to the Service. If any provision of these Terms is held by a court or arbitrator to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions will remain in full force and effect.

Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, your Account, data privacy, intellectual property matters, or any other aspect of your relationship with OWNTHUM AI, please contact us using the appropriate channel below:

• General Enquiries & Support: help@owntum.com
• Response Time: OWNTHUM AI aims to acknowledge all enquiries within 1 business day and resolve routine matters within 2–5 business days.

For all formal legal notices required or permitted under these Terms (such as notices of breach, termination, or indemnification claims), notices must be in writing addressed to help@owntum.com with the subject line clearly marked as a "Formal Legal Notice." These Terms of Service were last updated on August 11, 2025 and are effective as of August 1, 2025.